For leaders
You're the one who stands behind the quality. In return, you get insight into which questions come up most often, where your knowledge has gaps, and which answers your employees had to set aside.
You don't have to guess what your team is missing. You can see it.
What you follow
Knowledge gap reports
See which topics are being asked about without a good article behind them, so you know what needs to be written.
Quality assurance in the workflow
Errors and gaps are caught, corrected and followed up, so they don't come back.
Usage insight at organisation level
See how the solution is used across teams, so you can judge where it creates value.
From signal to action
- 01
Several employees ask the same question without getting a good answer.
It's a signal that an article or procedure is missing. You write it, and the question goes away.
- 02
Employees repeatedly set aside a particular answer.
It's a signal that the answer is outdated or wrong. You correct it, and quality goes up for everyone.
- 03
One team uses the solution far more than the others.
It's a signal that they've found something the others can learn from.
Answers your employees had to set aside
It's the most valuable signal you can get. When an employee chooses not to use an answer, it tells you where the foundation doesn't hold. It isn't a flaw in the team. It's a place where you can improve quality before it has consequences.
What a week can look like
Monday
You see which questions came in over the past week, and where knowledge is missing.
Midweek
You ask a colleague to write or update the missing articles.
Friday
You check whether the questions now get better answers, and whether employees are using them.
Questions leaders typically ask
Can I see what an individual employee asks?
Who corrects errors in the answers?
Can I use the figures with management?
If relevant, also check out
We've been up all night. To give you a good night's sleep.
Tell us about a workflow where mistakes aren't an option. We'll tell you honestly whether AI fits it.