Starter
Single initiative, bounded corpus
- Governed ingestion and traversal for one squad or regulated line of defence.
- Hands‑on onboarding to lock scope before data spreads.
- Clear runway to widen sources after repeatable value.
Deployment tiers
Start where programmes begin today — we qualify sovereign isolation, residency posture and tenancy early when procurement makes it non‑negotiable.
Growth
Multiple departments sharing one substrate
- Unified ontology lineage and departmental scopes on the same rails.
- Identity patterns ready for wider roll‑out.
- Coordinated releases with escalation paths baked in.
Enterprise
Programme governance and resilience
- VPC, private interconnect or sovereign adjacency aligned to policy packs.
- Reviewer‑friendly documentation bundles for audits and questionnaires.
- Named success rhythm for launches that cannot miss.
Sovereign and dedicated
Architected isolation for mission‑critical workloads
- Joint design clinics with architecture and security owners.
- Tailored tenancy stories for hardened or air‑gapped postures.
- Procurement‑grade SLAs drafted with your sourcing team.
Every tier is quoted from ingestion breadth, concurrency, deployment topology and success coverage — seat counts rarely tell that story.
Capability comparison
Grouped for security, procurement and operations reviewers — shareable attachments for internal decks without retracing every marketing page.
Coverage and ingestion
| Capability | Starter | Growth | Enterprise | Sovereign and dedicated |
|---|---|---|---|---|
| Approved knowledge sources | Curated connectors for bounded evidence | Broader corpus with change control checkpoints | Programme catalogue with departmental boundaries | Customer‑approved frontier with tenancy isolation hooks |
| Ingest pipelines | Opinionated normalisation tuned to pilot scope | Parallel lanes for regulated vs general knowledge | Releases orchestrated alongside enterprise change windows | Lanes that honour disconnected or segmented networks |
| Content lifecycle | Focus on freshest pilot artefacts first | Versioning across BU boundaries without drift | Global retention tiers with legal hold interplay | Policy packs matched to hardened environments |
Retrieval, traversal and grounding
| Capability | Starter | Growth | Enterprise | Sovereign and dedicated |
|---|---|---|---|---|
| Semantic discoverability | Meaning‑aware retrieval for anchored questions | Consistent boosts across departmental corpora | Programme‑wide synonym and policy overlays | Custom lexical packs for sensitive ontologies |
| Graph and multi‑hop traversal | Light joins for investigative packs | Shared graph substrate for cross‑squad dossiers | Deep joins with departmental compartment models | Physically partitioned graph paths available |
| Generative grounding | Opt‑in guarded responses on pilot corpus | Model routing with departmental policy hints | Full guardrail stack tied to ontology releases | Architectures for models that cannot leave tenancy |
Security and identity
| Capability | Starter | Growth | Enterprise | Sovereign and dedicated |
|---|---|---|---|---|
| Identity and SSO | Workforce auth aligned to pilot users | SAML‑ready federation across squads | SCIM choreography for large directories | Patterns for segregated IAM estates |
| Encryption and transport | In‑transit and at‑rest defaults for SaaS perimeter | Key rotation stories with shared services | Customer‑managed keys or HYOK‑style integrations | Dedicated cryptography boundaries where required |
| Auditability | Traceable ingestion and query logs inside the pilot | Exportable artefacts for departmental reviews | Evidence packs with lineage for supervisory dialogue | Air‑gap friendly export routines |
Compliance narratives
| Capability | Starter | Growth | Enterprise | Sovereign and dedicated |
|---|---|---|---|---|
| Data residency stance | EU‑aligned processing for introductory deployments | Residency pledges surfaced for regional committees | Residency overlays matched to BU policy | Dedicated footprints negotiated with sourcing |
| Responsible AI artefacts | DPIA and model card starters for pilots | Committee‑ready dossiers reused across BU | Board‑visible governance packets per release wave | Evidence aligned to national security overlays |
| Subprocessors and questionnaires | Curated disclosures for introductory reviews | Template answers for departmental security desks | Full transparency register with update cadence | Custom attestation rhythms for hardened buyers |
Delivery and continuity
| Capability | Starter | Growth | Enterprise | Sovereign and dedicated |
|---|---|---|---|---|
| Success coverage | Guided onboarding with weekly steering | Named specialists through expansion waves | Exec‑touch success planning for programme gates | Joint steering with architecture and sourcing |
| Operational resilience | Standard SaaS uptime with fair credits | Heightened patching collaboration windows | Named maintenance slots and DR rehearsal hooks | Bespoke HA stories with failover drills |
| Support response targets | Business hours coverage for pilots | Extended coverage aligned to BU geography | Priority routing during critical filings | Custom severities with wartime escalation |
Information here is indicative and evolves with our roadmap. It does not amend agreements or security commitments already under signature.
Trust without a rate card
We foreground what sceptical reviewers look for — not dollar anchors that mislead spreadsheets.
- GDPR‑respectful processing narratives with accessible privacy artefacts.
- Encryption in transit and at rest aligned to cloud baseline expectations.
- Roadmap‑visible commitments toward ISO 27001, NIS 2 readiness and validated operating models — detailed alongside leadership materials.
- European delivery ethos with facilitation on site when audits demand it.
- Subprocessors and questionnaires published for repeat procurement cycles.
One page, multiple lenses
Modern buying committees argue before they agree. Each row below captures what tends to unblock their review.
CFO office
Predictable rollout waves, capex‑friendly phasing narratives and artefacts that defend multi‑year totals without implying fake precision.
CTO and platform
Clear tenancy model, integrations, API posture and escalation paths across hyperscaler or sovereign footprints.
CISO and risk
Lineage‑rich logging, segregation stories, DPIA scaffolding and repeatable answers for third‑party scrutiny.
Operations and change
Runbooks aligned to CAB cadence, training collateral and pragmatic cutover rehearsals instead of heroic weekends.
We focus on regulated European institutions — composites and anonymised vignettes illustrate patterns, never guaranteed outcomes.
How commercial conversations start
When unit prices would mis‑scope the relationship, conversations centre on observable usage dimensions your teams already recognise.
- Indexed corpus breadth, refresh latency and ingestion concurrency.
- Query and agent concurrency with burst tolerances negotiated explicitly.
- Deployment topology spanning shared SaaS, dedicated VPC and sovereign overlays.
- Success coverage depth from guided pilots to jointly staffed programme offices.
- Optional generative surfaces governed by ontology maturity and reviewer appetite.
You receive a scoped commercial summary after diligence — nothing on this page constitutes an offer.
Procurement objections we hear
Can't we assemble this ourselves?
You can — typically at the cost of years of brittle integration tax. KnowledgeHub concentrates ontology discipline, lineage, traversal logic and governance in one reproducible substrate so every downstream model inherits the same proofs.
Isn't this just embeddings search?
Embeddings unlock discoverability, not departmental compartment guarantees, repeatable multi‑hop dossiers nor audit artefacts that supervisory dialogue expects.
Will generative launches wait on ontology readiness?
Grounding accelerates dramatically once authoritative semantics ship. Pilot tiers sequence ontology hardening alongside conservative generative windows so roadmap risk is transparent.
Pricing and commercials FAQ
Why is there no public price?
Regulated procurements hinge on tenancy, lineage volume and reviewer obligations that vary order‑to‑order. Publishing anchors would distort internal business cases.
Can we anchor with a directional range later?
After diligence we share written commercial framing tied to mutually agreed workload assumptions — still without publishing static list prices externally.
Is there an unattended trial?
No — guided pilots protect your corpus and tighten security review. Trials are facilitator‑led from day zero.
What usage dimensions matter?
Indexed documents and media, ingestion throughput, traversal depth, concurrency for agents and reviewers, residency footprint and SLA tier dominate scoping worksheets.
How do pilots convert to broader programmes?
Pilots end with evidenced metrics, expanded ontology coverage and staged expansion waves so procurement can recognise each release gate.
Do you offer consumption and subscription blends?
Yes — hybrid envelopes are normal once baseline platform fees and optional burst envelopes stabilise budgeting conversations.
What about sovereign or air‑gapped footprints?
Sovereign and dedicated tiers start with architectural clinics. Commercials follow once isolation, data flow and staffing models are pinned.
How quickly can security teams get answers?
Security packets, subprocessors and control narratives are maintained for repeat diligence. Custom questionnaires slot into the same evidence base.
Who signs contracts?
Enterprise and sovereign tracks route through your vendor management function with legal and compliance counterparts on our side from the first workshop.
Can we start with a single department?
Starter exists for that exact pattern — it keeps governance tight while proving value before horizontal expansion.
Ready for a scoped commercial conversation?
Bring procurement, architecture and security leads — we co‑author the internal memo with you.